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by Kai Rödiger : Empathie im Kundenkontakt: Einflussfaktoren, Erfolgsauswirkungen und Altersunterschiede als Kontextfaktoren (Neue Perspektiven der marktorientierten Unternehmensführung) (German Edition)

ISBN : #3658181575 | Date : 2017-04-26

Description :

PDF-fd596 | Kai Rödiger untersucht, wie sich Altersunterschiede auf die Interaktion von Kundenkontaktmitarbeitern und Kunden auswirken können, und weist nach, dass Mitarbeiter, die kundenorientiert eingestellt sind, empathischer auf Kunden eingehen und so den Erfolg der Interaktion positiv beeinflussen können. Der Autor nutzt einen dyadischen Multi-Branchen-Datensatz, um sowohl organisationale Einflussfakt… Empathie im Kundenkontakt: Einflussfaktoren, Erfolgsauswirkungen und Altersunterschiede als Kontextfaktoren (Neue Perspektiven der marktorientierten Unternehmensführung) (German Edition)


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Empathie im Kundenkontakt: Einflussfaktoren, Erfolgsauswirkungen und Altersunterschiede als Kontextfaktoren (Neue Perspektiven der marktorientierten Unternehmensführung) (German Edition) by by Kai Rödiger

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by Corinna Jung : The significant revival of the MINI’s brand: An analysis of the brand’s performance, perception and strategy

ISBN : # | Date : 2011-12-08

Description :

PDF-5cd96 | Research Paper (undergraduate) from the year 2011 in the subject Business economics – Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: 76 % (1,0), University of Exeter (Business School), language: English, abstract: 1. IntroductionConsumers consider automobiles like the Mini not only as a means of conveyance but also express their attitudes towards life. The Mini fasc… The significant revival of the MINI’s brand: An analysis of the brand’s performance, perception and strategy


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Marketspace How Profit Information Economy PDF Eefd7ee3d

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by Jeffrey Rayport : Marketspace: How to Profit from the Information Economy

ISBN : #075281396X | Date : 1999-05-20

Description :

PDF-2444c | The dimensions of competition in business are changing rapidly. Not long ago, business was conducted principally in the “marketplace” – an environment involving physical products (books) and services (banking) delivered by real people in physical channels (high street bookshops and banks). Now, this physical world of the “marketplace” is only half of the competition in business – and increasingly … Marketspace: How to Profit from the Information Economy


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by Rainer Krumm : Outbound-Praxis: Aktives Verkaufen am Telefon erfolgreich planen und umsetzen (German Edition)

ISBN : #3834922005 | Date : 2010-06-25

Description :

PDF-93b37 | Dieses Praxisbuch präsentiert das komplette Outbound-Wissen aus einer Hand. Fragen der Auswahl und Qualifizierung von Outbound-Agenten und des Mitarbeitermanagements werden ebenso behandelt wie die verkaufsorientierte Gesprächsführung im Outbound. In der 3. Auflage finden Sie die Kommentierung der aktuellen Rechtsprechung zum Thema Outbound-Telefonie…. Outbound-Praxis: Aktives Verkaufen am Telefon erfolgreich planen und umsetzen (German Edition)


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by Annelie Roggenkamp : Integration of location based services into the social CRM strategy

ISBN : #3656435146 | Date : 2013-06-10

Description :

PDF-410f3 | Master’s Thesis from the year 2012 in the subject Business economics – Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: 1,0, Berlin School of Economics and Law, course: International Marketing Management M.A., language: English, abstract: This thesis aims at critically analyzing Foursquare from a customer relationship management (CRM) perspective. After elaborating on… Integration of location based services into the social CRM strategy


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Cim Paper 9 – Diploma: Integrated Marketing Communications: Practice and Revision Kit (2000): Exam Dates – 12-00, 06-01 PDF




by BPP : Cim Paper 9 – Diploma: Integrated Marketing Communications: Practice and Revision Kit (2000): Exam Dates – 12-00, 06-01

ISBN : #0751749133 | Date : 2000-09-29

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PDF-9fa05 | This practice and revision kit focuses on communications strategy for marketing. It is part of a range of CIM kits launched in 1994. Throughout that period, the range has been developed, adding new features whilst ensuring the material remains focused on the CIM exams. All texts carry the full recommendation of the CIM examiners…. Cim Paper 9 – Diploma: Integrated Marketing Communications: Practice and Revision Kit (2000): Exam Dates – 12-00, 06-01


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Emerging High Tech Consumer Marketing Implications PDF 44933d8ba

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by Allan Reddy : The Emerging High-Tech Consumer: A Market Profile and Marketing Strategy Implications

ISBN : #1567200729 | Date : 1997-07-16

Description :

PDF-f2a10 | Who are the consumers of high-tech goods and services, and what will their needs and preferences be as we move into the next century? Allan Reddy and his team of marketing researchers and professionals lay out the essentials of a high-tech consumer profile, then dig into the implications this holds for developing successful marketing strategies. They synthesize the important current research and i… The Emerging High-Tech Consumer: A Market Profile and Marketing Strategy Implications


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: Consumer Behavior and Marketing Strategy, 9th edition.[Hardcover,2009]

ISBN : # | Date : 2009

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European Retail Research 2014 Issue PDF B36addc70

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: European Retail Research: 2014, Volume 28, Issue I

ISBN : #3658096020 | Date : 2015-05-09

Description :

PDF-736ee | The aim of EUROPEAN RETAIL RESEARCH is to publish interesting manuscripts of high quality and innovativeness with a focus on retail researchers, retail lecturers, retail students and retail executives. As it has always been, retail executives are part of the target group and the knowledge transfer between retail research and retail management remains a part of the publication’s concept. EUROPEAN… European Retail Research: 2014, Volume 28, Issue I


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Contagious Selling Connection Relationship Lifetime PDF Dcac14c03

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by David Rich : Contagious Selling: How to Turn a Connection into a Relationship that Lasts a Lifetime

ISBN : #0071796959 | Date : 2012-10-10

Description :

PDF-962b9 | The breakthrough selling method that converts leads into customers, customers into repeat customers, and repeat customers into lifelong relationships Salespeople too often approach selling as a transaction instead of a relationship–going in with the intention to sell rather than to build a relationship. Use the lessons in Contagious Selling to put relationships first–and sales will inevitably f… Contagious Selling: How to Turn a Connection into a Relationship that Lasts a Lifetime


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Contagious Selling: How to Turn a Connection into a Relationship that Lasts a Lifetime by by David Rich

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Marketing Research Project Manual PDF Ed34528a6

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The Marketing Research Project Manual PDF




by Glen R. Jarboe : The Marketing Research Project Manual

ISBN : #0314012338 | Date : 1993-06

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PDF-8d21d | Learn how to plan and conduct a marketing research project, analyze the data, and present your findings in this clear, concise project manual. This manual, featuring the marketing research activities of an electric utilities corporation, takes you step-by-step through interviewing, turning research objectives into a questionnaire, choosing a sampling method, designing sampling plans, entering sur… The Marketing Research Project Manual


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by BusinessNews Publishing : Summary: The New Rules of Marketing & PR: Review and Analysis of Meerman Scott’s Book

ISBN : # | Date : 2014-11-12

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PDF-6b4e5 | The must-read summary of David M. Scott’s book: “The New Rules of Marketing and PR: How to Use News Releases, Blogs, Podcasting, Viral Marketing & Online Media to Reach Buyers Directly”.This complete summary of the ideas from David M. Scott’s book “The New Rules of Marketing and PR” describes how, at one time, the only realistic way you could reach potential customers was to use expensive advertis… Summary: The New Rules of Marketing & PR: Review and Analysis of Meerman Scott’s Book


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ISBN : #1498707718 | Date : 2015-01-29

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PDF-a8f08 | If IT companies seek to differentiate themselves from the competition, they must turn to consultative selling. Consultative selling is analyzing the needs and challenges of your customers and selling unique services that enable your customers to reduce costs, increase profits, and improve overall business performance. The Art of Consultative Selling in IT provides a practical framework for becomin… The Art of Consultative Selling in IT: Taking Blue Ocean Strategy a Step Ahead


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ISBN : #007138782X | Date : 2002-01-25

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PDF-0f76c | “If Wal-Mart founder Sam Walton were alive and heavily involved in the Internet, this is the kind of book he might write.”­­Los Angeles Times Packed with case studies and real-world examples, Loyalty.com reveals what the latest technology shifts mean to marketers in every field­­and outlines the fundamentals needed to build customer loyalty that will last…. loyalty.com : Customer Relationship Management in the New Era of Internet Marketing


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by Nicholas Kochan : The World’s Greatest Brands

ISBN : #0814747019 | Date : 1997-03-01

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PDF-d8c4d | We all know a successful brand when we see one. But why do some succeed when others fail? From Coca-Cola to Microsoft, from Ben and Jerry’s to Reebok, The World’s Greatest Brands looks at the histories of successful brands, ranking them by achievement and focusing on their individual recipes for success.Opening with a discussion of the way branding works, the latest trends in branding, and the ten… The World’s Greatest Brands


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